Refund Policy

Refund & Subscription Policy:

At My English Sarah (Learn With Sarah LTD), we are committed to providing a high-quality, enjoyable, and personalized learning experience for every student. However, we maintain a clear refund policy to ensure transparency.

Refunds After Payment

Due to the immediate nature of our digital content, we do not offer refunds after access to paid content has begun — except in the following cases:

• You were charged by mistake.
• You were billed twice for the same subscription.
• A technical issue from our side prevented you from accessing the platform.

You may request a refund within 3 days of the payment date. All refund requests will be reviewed, and you will receive a response within 48 hours.

Non-Refundable Cases:

• If you began using the platform (e.g., watched lessons or used “Baleegh”).
• If you did not cancel auto-renewal before the billing date.
• If you claimed the platform “didn’t suit you” without a technical issue.

Subscription Cancellation & Renewal

• Subscriptions automatically renew monthly or yearly, depending on your selected plan.
• You may cancel auto-renewal anytime through your account dashboard.
• Canceling your subscription does not result in a refund of the current billing period, but prevents future charges.

How to Request a Refund (if eligible)

Please contact us at:

With the subject line: Refund Request

• The email address you used to register
• The payment date
• The reason for the request

Legal Note:

We comply with all applicable local and international consumer protection laws. However, due to the digital nature of our platform, registering and subscribing is considered explicit acceptance of all terms, including those related to free trials, billing, and refunds.